New Patients

NOT ACCEPTING new patients

We are currently only accepting new dermatology patient referrals - Updated April 2023. For existing patients:  Please call the office to see if there is space for same day visits. We provide reminder emails but not phone calls for upcoming appointments.    

Hours of Operation

  • Mon8:00 AM - 4:30 PM
  • Tue8:00 AM - 4:30 PM
  • Wed8:00 AM - 7:30 PM
  • Thu8:00 AM - 4:30 PM
  • Fri8:00 AM - 4:30 PM
  • Satclosed
  • Sunclosed
  • We have free parking available along Cambie Street in front of the clinic between West 14th and 15th. We also have free visitor's parking for up to 2 hours in the Pacifica parkade, located just off of West 14th. Please buzz the clinic (3029) and we will assist you into the parkade.

Holiday Hours

Services

Our clinic is a shared family practice that offers comprehensive primary medical care to all walks of life, from the newborn to the elderly.
About Us

Our Clinic

Welcome to our clinic

Our clinic is a shared family practice that offers comprehensive primary medical care to all walks of life from the newborn to the elderly, as well as dermatology expertise in a wide range of skin conditions including diagnosis and treatment of skin cancers, acne, rosacea, melasma, keloid scars, alopecia areata, eczema and psoriasis. Some of the services we provide include prenatal care, breastfeeding expertise, pediatric care, pap smears, chronic disease management, counseling for mental health issues, and […]

Learn More

Faq

We perform prenatal exams up to the third trimester and then transfer your care to a health practitioner of your choice: obstetrician, family physician or mid-wife. If you are newly pregnant, please call our office to arrange a visit within 1-2 weeks as there are early screening tests that are available and need to be booked early (including dating ultrasound and bloodwork).

We provide routine baby care at the recommended intervals (1 wk, 1 month, 2, 4, 6, 12, and 18 months).  We do not perform the early childhood immunizations and can direct you to the vaccination clinic at your closest community health care centre.  We also do routine pediatric exams (recommended yearly at ages 2, 3, and 4 prior to entering kindergarten).

You can now enroll your baby in the Medical Services Plan through the online birth registration service by the BC Vital Statistics Agency at the following link.  You must do this as soon as possible after birth to ensure your baby has medical coverage:

https://ebr.vs.gov.bc.ca

Dr. Ip and Dr Kassam are accepting external referrals from family physicians for patients with skin related issues. Please see your GP to request a referral to Dr. Ip or Dr. Kassam. Appointment notifications are provided directly to patients and their GPs within 1 to 2 weeks, and current booking times are within 1 – 2 months for Dr. Kassam and 4 – 6 months for Dr. Ip.

We are not currently accepting new family practice patients to our wait list.

Existing family practice patients at Cambie Village must see their GP at Cambie first and a consult by Dr. Ip or Dr. Kassam will be decided by your GP.

Policies

Do you provide prenatal care?  I’m newly pregnant – what do I do next?

We perform prenatal exams up to the third trimester and then transfer your care to a health practitioner of your choice: obstetrician, family physician or mid-wife.  If you are newly pregnant, please call our office to arrange a visit within 1-2 weeks as there are early screening tests that are available and need to be booked early (including dating ultrasound and bloodwork).

Please see the following link for useful information and resources on pregnancy.

http://pregnancyvancouver.ca/

Do you provide routine baby care?  I’ve just arrived home with a newborn baby – what do I do next?

We provide routine baby care at the recommended intervals (1 wk, 1 month, 2, 4, 6, 12, and 18 months).  We do not perform the early childhood immunizations and can direct you to the vaccination clinic at your closest community health care centre.  We do perform the booster vaccines at ages 4-6 years old in the office.  We also do routine pediatric exams (recommended yearly at ages 2, 3, and 4 prior to entering kindergarten).

You can now enrol your baby in the Medical Services Plan through the online birth registration service by the BC Vital Statistics Agency at the following link.  You must do this as soon as possible after birth to ensure your baby has medical coverage:

https://ebr.vs.gov.bc.ca

Are you accepting new patients?

Dr. Ip and Dr. Kassam are accepting external referrals from family physicians for patients with skin related issues. Please see your GP to request a referral to Dr. Ip or Dr. Kassam. Appointment notifications are provided directly to patients and their GPs within 1 to 2 weeks.

We are not currently accepting new family practice patients to our wait list.

How do I book to complete a form?

Most forms are not covered by MSP and are subject to a fee (set by the Doctors of BC). These include forms for camp, work, disability (including EI), driving, exercise (Par Med X in pregnancy), and parking (SPARC- BC).  Please ensure you notify the receptionist when booking a visit to complete a form.

Where can I park?

We have free parking available along Cambie Street in front of the clinic between West 14th and 15th.  We also have free visitor’s parking for up to 2 hours in the Pacifica parkade, located just off of West 14th.  Please buzz the clinic (3029) and we will assist you into the parkade.

Do you provide travel advice?

We do not provide any travel advice. Please contact your local travel clinic before leaving for your trip.

Home

Please book an appointment after any important tests to review your results, unless instructed otherwise. We do our absolute best to ensure that all tests are appropriately reviewed, but electronic and human error can occur. Please allow adequate time for your results to arrive to our office from the lab or hospital.

Existing family practice patients at Cambie Village must see their GP at Cambie first and a consult by Dr. Ip or Dr. Kassam will be decided by your GP.

Dr. Ip and Dr. Kassam are accepting external referrals from family physicians for patients with skin related issues. Please see your GP to request a referral to Dr. Ip or Dr. Kassam. Appointment notifications are provided directly to patients and their GPs within 1 to 2 weeks.

Our physicians are able to do phone appointments for simple requests (rx refills, simple re-referrals, medical notes) however, phone appointments are not appropriate for all concerns (infections, fevers, acute injuries etc). If you are unsure if you need a phone appointment or not, please let our staff know the reason for your appointment and they will book you appropriately.

For all phone appointments, please allow at least a 1 hour window for your physician to call you. Often medical clinics run behind due to unforeseen circumstances and a missed phone appointment will still incur a missed appointment fee.

Please note – phone appointments may come from a “No Caller ID” or a “Blocked” number. This is because occasionally our physicians use their personal phones to make calls. Please ensure your phone accepts blocked calls. If you miss a phone appointment because your phone does not accept blocked calls, a missed appointment fee will be applied.

 

Alerts

June
13
th
Summer Breaks and Locum Coverage

To help with summer holidays, we have two locums joining the practice from July to September! Dr. Michael Yeung will be returning for July 5th, August 9th and 11th. Dr. Andrea Wong, who is new to our practice, will be covering for Dr. Jennifer Lorne and Dr. Kara Jansen. She will be with us for […]

July
07
th
Summer Locums

We are thrilled to have Dr. Joy Qiao return to Cambie Village for the week of July 11th to 15th! “Dr. Joy Qiao is a family physician with special interests in dermatology and minor surgical procedures. She completed her medical degree at the University of British Colombia in Vancouver, and subsequently completed her residency training […]

March
31
st
Practice Announcement: Dr. Laura Hume

Dear Patient, I am writing to let you know that I will be moving my family practice at the end of June 2022. I would be delighted if you were to continue to be a patient of mine. The new clinic will be: CityMed 2140 Main Street (at East 5th Avenue) Vancouver V5T 0K1 P) […]

Our Staff

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