Telemedicine Visits

By | March 17th, 2020 | Comments Off on Telemedicine Visits


Telehealth: video visits with your Family Physician

In response to social distancing measures advised by our public health officials our doctors will now offer our patients convenient online video appointments during regular office hours. You can access our services from anywhere, via most computer or mobile devices with a stable internet connection. Telemedicine visits are covered by the provincial health plan (MSP) and free of charge to you. Please note you do need to call or e-mail to book a telehealth appointment, and this service is currently only available for patients of Cambie Village Family Practice. The video consultations are powered by, a company that is committed to complete privacy between healthcare providers and their clients. Please note that each Telehealth appointment is booked for 10 minutes and your physician may decide an in-person visit is required and that multiple Telehealth visits may be needed to thoroughly address all concerns.

Our regular no show fees apply to missed telehealth appointments. If you are having trouble logging in on your browser, please call or e-mail our office (604-875-8999, for assistance at the time of the appointment.

Make a Telehealth appointment through the following ways

  • Through the phone
  • E-mail with our office –


Before your Appointment, Test your connection

  • Click on your Doctor’s link to access the website
  • Test out your camera and connection before the appointment.

At the time of the appointment:

  • Please have your preferred pharmacy and convenient lifelabs information ready.
  • Ensure you have completed the steps above, and click on your Doctor’s “Enter waiting room” link below- please ensure you are 5 minutes early for your scheduled appointment
  • Enter your name (Please use the name that shows on your Carecard) and click “Check In”
  • Your doctor will be with you shortly!
  • If you have any difficulties connecting please call our staff at 604-875-8999 or e-mail us ( for assistance